1. Introduction
At BizAfrica, we are committed to providing high-quality business consulting services. Due to the nature of our services, refunds are generally not offered once consulting work has been completed. However, we understand that certain circumstances may require a review of refund eligibility, and this policy outlines the terms under which refunds may be considered.
2. Refund Eligibility
Refunds may be granted in the following exceptional cases:
Billing Errors: If a customer is mistakenly overcharged due to a processing error, we will promptly issue a correction and refund the excess amount.
Non-Delivery of Services: If BizAfrica is unable to deliver the agreed-upon services due to unforeseen internal issues, a partial or full refund may be considered.
Service Cancellation by BizAfrica: If we cancel a service before completion, a prorated refund will be provided for the portion of the service not rendered.
3. Non-Refundable Services
The following services are not eligible for refunds:
Completed Consulting Services: Once a consultation has been provided, a refund cannot be issued as the intellectual work has already been delivered.
Custom Reports & Strategy Plans: Any reports, strategy documents, or business plans that have been delivered are non-refundable.
Client-Initiated Cancellations: If a client chooses to discontinue services after work has commenced, no refund will be provided for the completed portion. However, in certain cases, a partial refund may be discussed if a substantial portion of the service remains unfulfilled.
4. Requesting a Refund
To request a refund, clients must:
Submit a written request via email to [email protected] within 7 days of the transaction.
Provide a clear explanation of the reason for the refund request, along with supporting evidence (if applicable).
Allow up to 14 business days for our team to review and process the request.
If a refund request is denied, the client will receive a written explanation with the option to request further clarification.
5. Refund Processing
If a refund request is approved:
Refunds will be processed using the original payment method.
Refunds may take 5-10 business days to reflect in the customer’s account, depending on banking policies.
Customers will receive a confirmation email once the refund has been processed.
If a refund has not been received within the expected time frame, clients are encouraged to contact our support team for further assistance.
6. Disputes & Chargebacks
We encourage customers to contact us directly before initiating a chargeback with their bank. Unauthorized chargebacks may be disputed, and clients who issue chargebacks without first contacting BizAfrica may be restricted from future services. Clients must first complete our internal dispute resolution process before seeking external legal or financial remedies.
7. Policy Updates
BizAfrica reserves the right to modify this Return & Refund Policy as needed. Any significant changes will be communicated through email or updates on our website. Clients will be notified of such changes in advance.
8. Contact Information
For refund-related inquiries, please contact us:
Address: 7 Bergins St, Bethelsdorp, 6003, South Africa
Phone: +27732262627
Email: [email protected]